Quick summary
We collect information you provide (like account and billing details), information created as you use the service (like CRM records and usage logs), and limited technical data (like device and cookies) to operate, secure, and improve ProSuiteCRM.
We sell your data
No.
We use cookies
For essential site features and analytics.
You control your data
Access, export, delete—subject to legal limits.
1) Information we collect
A. Information you provide
- Account data (name, email, password, organization, roles).
- Billing data (billing address and payment metadata from our payment processor).
- Support data (messages, attachments, and troubleshooting details you share).
- CRM content you add to the platform (contacts, deals, notes, tasks, files).
B. Information collected automatically
- Usage data (features used, clicks, performance, page views).
- Device & log data (browser type, IP address, approximate location, timestamps).
- Cookies and similar technologies (see the Cookies section below).
C. Information from integrations
If you connect third-party services (e.g., Google/Microsoft, email, calendar, or other tools), we receive data you authorize via those integrations. The data we receive depends on the integration and the permissions you grant.
2) How we use information
- Provide and operate the service (accounts, features, billing, customer support).
- Secure the platform (fraud prevention, abuse detection, access controls, audits).
- Improve and develop features (product analytics, troubleshooting, performance).
- Communicate with you (service messages, updates, marketing where allowed).
- Comply with legal obligations and enforce our terms.
3) Legal bases (EEA/UK)
Where GDPR applies, we process personal data under one or more legal bases: contract performance, legitimate interests (like securing and improving the service), consent (like certain marketing and cookies), and compliance with legal obligations.
4) How we share information
We share information only as needed to run ProSuiteCRM:
- Service providers (hosting, analytics, support, payments) under contracts.
- Integrations you enable (you control what is shared via permissions).
- Legal when required to comply with law or protect rights and safety.
- Business transfers if we’re involved in a merger, acquisition, or asset sale.
We do not sell personal information.
5) Cookies & analytics
We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and understand how the site is used.
Essential
Required for core features (login, security).
Preferences
Remember settings and UI choices.
Analytics
Helps us improve usability and reliability.
You can control cookies through your browser settings. Some features may not work if you disable essential cookies.
6) Data retention
We retain personal data only as long as necessary to provide the service, meet legal obligations, resolve disputes, and enforce agreements. You can request deletion of your account data, subject to certain legal requirements.
7) Security
We use reasonable administrative, technical, and organizational measures to help protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
8) Your rights & choices
- Access, correct, or delete your personal information.
- Export certain data (where available).
- Opt out of marketing communications (unsubscribe links in emails).
- Object to or restrict certain processing (where legally applicable).
- Withdraw consent where processing is based on consent.
9) Children’s privacy
ProSuiteCRM is not directed to children under 13 (or a higher age where required by law), and we do not knowingly collect personal information from children.
10) International transfers
Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.
11) Changes to this policy
We may update this policy from time to time. If changes are material, we’ll provide notice as required. The “Last updated” date at the top indicates when this policy was last revised.
12) Contact us
Questions or requests about this policy?
support@prosuitecrm.com
Replace with your real support email.
Mailing address
ProSuiteCRM
123 Business Rd, Suite 100
Your City, ST 00000
Replace with your real address.
Disclaimer: This template is provided for convenience and does not constitute legal advice. Consider having an attorney review it for your business and jurisdiction.